1. Before Ordering

• Read the product description carefully before placing your order.
• It is recommended to provide a WhatsApp number for easier communication.
• Enter a detailed and clear address (Governorate, Area, Street Name, Building Number, Floor, Apartment, Landmark).
• If you have special shipping instructions, mention them in the notes section.

2. Order Confirmation & Modifications

• Once your order is confirmed and shipped, no modifications can be made.
• If you made a mistake or need to modify your order, contact customer service before shipping.
• If you change your order details after shipping confirmation, delivery may be delayed by 2 to 3 additional business days.

3. Shipping & Delivery

• If you place multiple orders to the same address, contact customer service to combine them into one shipment before shipping.
• All orders are delivered sealed to maintain product quality.
• Delivery takes 2 to 5 business days from the order date, excluding weekends and official holidays.
• The shipping company will contact you daily after shipping; please keep your phone available.

4. Communication & Customer Service

• Customer service will attempt to contact you three times on different days. If there is no response, the order will be canceled and returned to the company.
• You will be contacted after your order is shipped to follow up on delivery and ensure your satisfaction.
• If you face any issue with your order, contact customer service for assistance.